Frequently Asked Questions

We ship all orders through UPS. Orders placed before 12:00 p.m. EST, Monday–Friday, will ship the same day. Orders placed after 12:00 p.m. EST, will ship the next business day. Orders are delivered within 5–7 business days.

This applies only to orders shipping within the United States. At this time we do not ship internationally.

There are certain times of the year when shipping delays could occur. In November and December, we process an increased number of orders, which may delay shipment.

We will return or exchange unworn, unwashed merchandise if returned within 30 days of purchase. Refunds are issued in the original form of payment.

Special order merchandise is non-refundable, except in cases of manufacturer defect or incorrect shipments. Please contact customer service for a return shipping label before sending back defective or incorrect merchandise.

For questions about your Ranch Shop order please email:
Cloroxcustomerservice@acosta.com or call 678-905-1142 from 8:00 am to 5:00 pm EST.

At this time, the Ranch Shop does not offer any price adjustments for items that have been discounted.

It’s easy. Register at hiddenvalley.com/ranchology-rewards-program and opt in to become a member of the Hidden Valley® Ranchology® Rewards Program.

Good news. Ranchology® Rewards is yet another benefit of being a hiddenvalley.com member. You’ll be automatically enrolled once you sign in and agree to the new Terms and Conditions.

No worries. Your user ID is the email address you entered at registration. Click on the “Forgot password?” link in the log in screen at hiddenvalley.com if you forgot your password, and we’ll help you reset it right away. Easy peasey Ranch pie.

Reach out and Ranch Out. Please refer to the methods to Contact Us at the bottom of this page.

Sorry, but there’s a limit of only one account per person, per email address.

For full details and/or questions about your personal information, please view the Clorox Privacy Policy.

After signing in to Ranchology® Rewards, go to the Dashboard where you can edit your account information.

We don’t know why you’d want to miss out on the benefits of being a member, but we understand you’re busy. So we’ve made unsubscribing easy.

• 1. Log in.
• 2. Go to the Message Preferences section on the My Profile page.
• 3. Uncheck the box next to the opt-in message.

Please note that you cannot opt out of receiving email notifications confirming your Rewards, or reminding you of your password.

Ranchology® Rewards is where you can be rewarded for your love of Hidden Valley® Ranch. Check out recipes, see what other Ranch fans are up to, earn Badges, and get Rewards you’ll love. Want in? It’s free and super easy.

• 1. Register or login at hiddenvalley.com/ranchology-rewards.
• 2. Go to your Dashboard to find activities and recipes, curated just for you.
• 3. Visit the My Community page to see what’s up in the Ranchiverse.
• 4. Keep exploring: every badge earned moves you up the Ranchology level-o-meter. Earn cool rewards — and even get G.O.A.T. status when you reach 100 badges.

Yes. Ranchology® Rewards are only open to legal residents of the 50 United States, 18 years of age or older.

No. Ranchology badges and levels no longer reset every year. Keep earning badges and you could become a G.O.A.T when you reach 100 badges.

Between October 30, 2024 and December 13, 2024 members who complete the actions for Pillar of the Community, Ranch Savvy and/or All Ranched Up can earn double badges.  

Here are the actions you can take to start earning double badges: 

• • Pillar of the Community: Give or receive any combination of 50 high-fives 

• • All Ranched Up: Complete any Ranch Shop purchase 

• • Ranch Savvy: Make 5 product or recipe related actions - Rate or review a recipe, rate or review a Hidden Valley Ranch product, watch a recipe video, share a recipe, save a note or recipe 

See full terms and conditions.

Absolutely! There are a few steps, so here’s a breakdown of how Ranchology® Rewards works:

On your dashboard, you’ll see three different sections:

MY PROGRESS
Here you’ll see which badges you can start earning and keep track of your progress toward leveling up for rewards.

• • My Next Badges: Shows badge icons with descriptions on what they are and how to earn them.
• • The Level-o-meter shows how many you’ve earned so far.
• • Select the button on the badge to be directed to complete that action.

MY REWARDS

• • Every 5 badges = 1 reward, up to 75 badges. Once you earn 75 badges — keep going to 100 to reach G.O.A.T status.
• • Track your progress toward receiving each reward by looking at the Progress Meter on each reward card.
• • Rewards for all 4 levels can be viewed by selecting Levels 1, 2, 3 and G.O.A.T.

MY BADGES

• • Badges you’ve earned you’ll see in color, while badges in gray are yet to be earned.
• • Click on any badge icon to learn about what it is and how to earn it.
• • Remember, some badges can be earned more than once!

Keep using Ranchology® Rewards to save your favorite recipes, create meal plans, add items to your shopping list — and earn awesome rewards.

When you first log in to Ranchology® Rewards, you’ll tour through an overview of how the program works. After you reach the final message, you will receive a message about earning the "Hop Onboard" Badge.

You can find this badge in your My Badges tab, and while there you can see what badge you can earn next!

Ranchology® Badges are the key to earning Ranch bragging rights, unlocking Rewards, and reaching higher levels in the Ranchology® Rewards Program. You can earn Badges in so many ways including:

• • Answering poll questions
• • Viewing, rating and sharing recipes
• • Rating and reviewing Hidden Valley® products
• • Interacting within the My Community space
• • Referring friends & family to Ranchology® Rewards and more!

Click on Badges to learn how you can earn them. Earn 20 Badges to move between Levels 1, 2 and 3. As you progress, you will earn delicious rewards. Keep track of all your badge earning within your Ranchology® Rewards profile.

Some Badges can only be earned once, but most Badges can be earned multiple times. Keep exploring the program to earn G.O.A.T status at 100 badges. Once you’re a G.O.A.T. — you can continue earning badges.

You can see which Badges you’ve already earned — as well as those that you’re close to earning — by visiting your Ranchology® Rewards Dashboard.

Build up your Badges, and you’ll find a lot of delicious Ranchology® Rewards coming your way. Every 5 Badges equals a Reward — up to 75 badges. Keep exploring the program to earn G.O.A.T status at 100 badges to earn a special reward. And the higher you are in levels, the more Rewards you can get.

There are four types of Rewards that you may be awarded, and each are received differently:

• 1. Physical goods will be shipped to you in the mail.
• 2. Digital coupons can be downloaded from a unique link sent to the email address listed in your account.
• 3. Digital goodies will be emailed to the email address listed in your account.
• 4. Sweepstakes entries, eligible for those in Levels 2 and 3, will be awarded digitally.

After confirming acceptance of your Reward, you’ll receive a confirmation email within 48 hours. Rewards that are shipped in the mail will arrive within 8–10 weeks, while digital Reward items that are downloaded or printed can be used upon receiving the confirmation email.

Everyone will start at Level 1 upon registration. For every 20 Badges you earn, you’ll move up a Level. As you Level-up you’ll earn more and more ranchy Rewards. Once you’ve reached G.O.A.T. status at 100 badges, we’ll reset your dashboard so that you can keep exploring Ranchology® Rewards.